Last updated: 30 August 2026

This Privacy Policy explains how Steam Valet collects, uses and protects personal information when you visit our website or submit a valet booking request.

Who we are

Steam Valet is the data controller responsible for the personal information collected through this website.

Steam Valet
Oxford Retail Park
Ambassador Avenue
Cowley, Oxford
OX4 6XJ
United Kingdom

For privacy-related enquiries, contact: info@steamvalet.co.uk

Information we collect

When you submit a booking request, we may collect:

  • your name;
  • email address;
  • telephone number;
  • vehicle make and vehicle type;
  • selected valet service;
  • preferred payment method;
  • requested appointment date and time;
  • whether you would like us to call you; and
  • any additional information you choose to provide.

Please do not include sensitive personal information in the additional requirements field.

Our website and hosting systems may also automatically collect limited technical information, such as your IP address, browser type, device information and security logs.

How we use your information

We use your information to:

  • process and manage your valet booking request;
  • contact you to confirm or clarify booking details;
  • provide the requested service;
  • respond to questions or complaints;
  • maintain appropriate business records;
  • protect the website against misuse and security threats; and
  • comply with legal, accounting or regulatory requirements.

We do not use booking information for unrelated marketing and we do not sell or rent personal information.

Our lawful bases

We process booking information because it is necessary to take steps at your request before providing a service and, where a booking is accepted, to perform our contract with you.

We may also process limited information where necessary for our legitimate interests in administering the business, answering enquiries, resolving disputes and protecting the security of our website.

Where the law requires us to retain particular records, processing is based on our legal obligations. Non-essential cookies and external content are activated on the basis of your consent.

Payments

The booking form may ask whether you intend to pay by cash or card. No card number, bank account information or other payment credentials are collected through this website. Payment is completed separately at the business premises.

Cookies and external services

We use necessary technologies to operate and secure the website. With your consent, the website may also load external services such as Google Maps, Google Fonts and YouTube.

These providers may receive technical information such as your IP address and device information. Non-essential services are controlled through our cookie consent banner. You can reject them or change your preferences at any time by using the Manage Consent option.

Further details are available in our Cookie Policy (UK).

Who we share information with

We share personal information only where necessary with:

  • website hosting and technical service providers;
  • email service providers used to deliver booking messages;
  • professional advisers where required; and
  • public authorities where disclosure is required by law.

These providers may process information only for the relevant service or legal purpose.

International transfers

Some external service providers, including Google, may process information outside the United Kingdom. Where required, appropriate safeguards recognised under UK data protection law are used.

How long we keep information

Booking enquiries and related contact details are normally retained for no longer than 12 months after the requested appointment.

Where information forms part of accounting, transaction, complaint or legal records, it may be retained for up to six years or for another period required by law. Temporary backups and security logs may remain until they are deleted through the normal backup and log rotation process.

How we protect information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to:

  • request access to your personal information;
  • ask us to correct inaccurate information;
  • request deletion of your information;
  • ask us to restrict its use;
  • object to certain processing;
  • request transfer of information you provided; and
  • withdraw consent where processing is based on consent.

To exercise your rights, email info@steamvalet.co.uk. We may need to confirm your identity before completing a request.

Complaints

If you are unhappy with how we use your information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change. The current version and its last-updated date will always be published on this page.